{"id":6947,"date":"2024-08-13T13:23:23","date_gmt":"2024-08-13T11:23:23","guid":{"rendered":"https:\/\/www.oapasturias.es\/?p=6947"},"modified":"2024-12-03T13:39:03","modified_gmt":"2024-12-03T12:39:03","slug":"workshop-la-experiencia-de-cliente-crm","status":"publish","type":"post","link":"https:\/\/www.oapasturias.es\/en\/workshop-la-experiencia-de-cliente-crm\/","title":{"rendered":"WORKSHOP, CUSTOMER EXPERIENCE (CRM)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6947\" class=\"elementor elementor-6947\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16d897e e-flex e-con-boxed e-con e-parent\" data-id=\"16d897e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc787d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cc787d0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d688521 elementor-widget elementor-widget-heading\" data-id=\"d688521\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COIIAS Accelerate SME Office<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72e392d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"72e392d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#F8F8F8\" class=\"elementor-element elementor-element-209c252 e-grid e-con-boxed elementor-invisible e-con e-parent\" data-id=\"209c252\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInDown&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a39c4f e-con-full e-flex e-con e-child\" data-id=\"3a39c4f\" data-element_type=\"container\">\n\t\t\t\t<div data-dce-advanced-background-color=\"#707070\" class=\"elementor-element elementor-element-cf9143a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cf9143a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Workshop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a4a62 elementor-widget elementor-widget-heading\" data-id=\"18a4a62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mixed (Streaming and In-Person Oviedo)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c14eba6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c14eba6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: var( --e-global-color-primary );font-size: 2.3rem;letter-spacing: -0.7px;text-align: var(--text-align)\">Customer Experience (CRM)<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9187169 e-flex e-con-boxed e-con e-child\" data-id=\"9187169\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99052a2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"99052a2\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-alt\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fac106 elementor-widget elementor-widget-heading\" data-id=\"3fac106\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">22\/10\/2024<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb11d8d e-grid e-con-boxed e-con e-child\" data-id=\"cb11d8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-884326f elementor-widget elementor-widget-heading\" data-id=\"884326f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start Time: 3:30 p.m.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-312774e elementor-widget elementor-widget-heading\" data-id=\"312774e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">End time: 5:30 p.m.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9415cf6 e-grid e-con-full e-con e-child\" data-id=\"9415cf6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b40aee elementor-align-left elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"9b40aee\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.coiias.es\/Eventos\/Inscripcion.aspx?IdMenu=efdef883-963b-49e7-94ef-ab2be94bc083&#038;Cod=E199860F-0409-465E-BA78-1360A0B07361&#038;Idioma=es-ES\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Online Registration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf62c8e elementor-align-left elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"cf62c8e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/forms.gle\/SJjJSwbqTAG1987B9\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">In-person registration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f04b18c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f04b18c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 style=\"text-align: left;\">(Free and open access. Limited places)<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b865e7e e-flex e-con-boxed e-con e-child\" data-id=\"b865e7e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f2f20 elementor-widget__width-auto dce_masking-none elementor-widget elementor-widget-image\" data-id=\"c0f2f20\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-1024x576.jpg\" class=\"attachment-large size-large wp-image-6953\" alt=\"CRM\" srcset=\"https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-1024x576.jpg 1024w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-300x169.jpg 300w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-768x432.jpg 768w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-1536x864.jpg 1536w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm-18x10.jpg 18w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/crm.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b56abb e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"0b56abb\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfade0b elementor-widget elementor-widget-heading\" data-id=\"dfade0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-330339c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"330339c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf3880 elementor-widget elementor-widget-text-editor\" data-id=\"5bf3880\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-primary ); font-size: 1.2rem;\">Knowing the client is vital to be able to meet their needs and the best tool for this is a<strong> CRM<\/strong>.<\/span><\/p><p>And what is it? <strong>CRM (Customer Relationship Management)<\/strong>? And<span style=\"color: var( --e-global-color-primary ); font-size: 1.2rem;\">It is a <strong>software tool for<\/strong><\/span><b style=\"color: var( --e-global-color-primary ); font-size: 1.2rem;\">\u00a0managing the relationships that a company has with its customers<\/b> ys<span style=\"color: var( --e-global-color-primary ); font-size: 1.2rem;\">It is responsible for structuring all the information on a single platform.\u00a0<\/span><\/p><p>In this workshop we will learn about the <strong>CRM concept and its direct application in companies<\/strong> to manage interaction with current and potential customers, i<span style=\"color: var( --e-global-color-primary ); font-size: 1.2rem;\">implementing customer tastes and demands to build loyalty and, ultimately, boost sales growth.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf92deb e-flex e-con-boxed e-con e-parent\" data-id=\"cf92deb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-dce-background-color=\"#F8F8F8\" class=\"elementor-element elementor-element-29f3185 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"29f3185\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a69df1 elementor-widget elementor-widget-heading\" data-id=\"6a69df1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-302642e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"302642e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d264031 elementor-widget elementor-widget-text-editor\" data-id=\"d264031\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>The digital customer and CRM<\/li><li>Main CRM&#039;s<\/li><li>Customer experience<\/li><li>Business to consumer sales processes (B2C)<\/li><li>Business to Business Sales Processes (B2B)<\/li><li>Attracting new prospects<\/li><li>Building customer loyalty<\/li><li>Excellence in customer service<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1dbdd1 e-flex e-con-boxed e-con e-parent\" data-id=\"a1dbdd1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-148a7af e-con-full e-flex e-con e-child\" data-id=\"148a7af\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b1c833 elementor-widget elementor-widget-heading\" data-id=\"0b1c833\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Speaker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd1a36 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7cd1a36\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8d86bc elementor-widget elementor-widget-text-editor\" data-id=\"d8d86bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Carlos Junquera<\/b><\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-primary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Carlos has extensive experience in the technology sector, having been an entrepreneur and subsequently having worked in different positions, both at Microsoft and Salesforce.<\/span><\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-primary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">He is currently also a professor at the EAE.<\/span><\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-primary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">He is an expert in digital transformation applied to the reality of companies and in CRM and, over the last 10 years, he has actively participated in the transformation of more than 200 Spanish companies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7b705 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"2b7b705\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"708\" height=\"1024\" src=\"https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-708x1024.png\" class=\"attachment-large size-large wp-image-6954\" alt=\"Carlos\" srcset=\"https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-708x1024.png 708w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-207x300.png 207w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-768x1111.png 768w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-1062x1536.png 1062w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos-8x12.png 8w, https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/08\/carlos.png 1106w\" sizes=\"(max-width: 708px) 100vw, 708px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3143242 e-con-full e-flex e-con e-child\" data-id=\"3143242\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c18b3 elementor-widget elementor-widget-heading\" data-id=\"62c18b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Location<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1217b0b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1217b0b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd75121 elementor-widget elementor-widget-text-editor\" data-id=\"bd75121\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In person, in\u00a0<strong>COIIAS \u2013 Training room\u00a0\u00a0<\/strong><\/p><p><strong>C\/Asturias 9, 1\u00baE 30004 Oviedo (Asturias)<\/strong><\/p><p>Lousy\u00a0<a href=\"https:\/\/maps.app.goo.gl\/od6bWXvoTMxGesrs8\" target=\"_blank\" rel=\"noopener\">here\u00a0<\/a>to go<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04822fe dce_masking-none elementor-widget elementor-widget-image\" data-id=\"04822fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"408\" height=\"240\" src=\"https:\/\/www.oapasturias.es\/wp-content\/uploads\/2024\/05\/thumbnail.jpg\" class=\"attachment-large size-large 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Hora fin: 17:30 h. Inscripci\u00f3n Online Inscripci\u00f3n Presencial (Gratuito y acceso libre. Plazas limitadas) Objetivo Conocer al cliente es vital para poder atender a sus necesidades y la mejor herramienta, para ello, es un [&hellip;]<\/p>","protected":false},"author":7,"featured_media":6953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-6947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workshop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WORKSHOP, LA EXPERIENCIA DE CLIENTE (CRM) | OAP Asturias<\/title>\n<meta name=\"description\" content=\"La red de Oficinas Acelera pyme pone a tu disposici\u00f3n puntos de atenci\u00f3n personalizada y asesoramiento para la transformaci\u00f3n digital de las pymes.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta 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